Jenny Dugmore
Books
- Achieving ISO/IEC 20000
- Manager's Guide to Service Management
- Integrated service management
- Capacity management
- Enabling Change
- Management Decisions and Documentation
- Achieving ISO/IEC 20000 - The Differences Between BS 15000 and ISO/IEC 20000
- A code of practice for IT service management
- Achieving BS 15000 Management Decisions
- Managing end-to-end service
- Finance for service managers
- Introduction to the ISO/IEC 20000 Series
- Keeping the service going
Author data: Open Library