Jon Anton
Books
- Customer response and information systems
- Contact center management "by the numbers"
- Inbound Customer Call Center Design
- Call Center Benchmarking
- Customer relationship management
- Callcenter Management
- Listening to the voice of the customer
- From Cost to Profit Center
- Managing web-based customer experiences
- 20 : 20 CRM
- Minimizing Agent Turnover
- E-Business Customer Service
- Call Center Performance Enhancement and Simulation
- Customer Service at a Crossroads
- Call Center Metrics That Matter
- Call center performance enhancement using simulation and modeling
Author data: Open Library