Design for Six Sigma for Service
by Kai Yang
BusinessNonfictionQuality control, statistical methodsExperimental designService industriesManagementSix sigma (Quality control standard)Quality control
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
Writing a summary for young readers…
For young readers
Book data: Open Library