Analysis of electric utilities workforce

P.A. 95-0081 and P.A. 96-0582 amended the Public Utilities Act to direct the Illinois Commerce Commission to conduct a workforce analysis study of each Illinois electric utility to determine the adequacy of staffing levels from 1995 - 2006, and to require staff of the Commission to develop benchmarks for employee staffing levels and training related to the following job classifications: · in-house workers, commonly referred to as "linemen" · customer service call-center employees · meter service or repair employees.