Advances in the human side of service engineering
by James C. Spohrer, Louis E. Freund
Methods engineeringTECHNOLOGY & ENGINEERING / Quality ControlService industriesTECHNOLOGY & ENGINEERING / ManufacturingTECHNOLOGY & ENGINEERING / Industrial Health & SafetyCustomer servicesHuman engineeringProduction engineering
Writing a summary for young readers…
For young readers
Book data: Open Library