Into the networked age

"Focusing on process management, use of knowledge, and technology, the authors offer a holistic approach to change based on expertise, experience, and a track record that highlights, among others, IBM's own transformation. In five down-to-earth sections, the authors share their vast experience, apply case studies, chart trends, and describe in-depth the practices that allow companies to evolve in order to meet the needs of the networked age."--BOOK JACKET.