Learning by example

""There is now a huge literature on the spread of management techniques across organizations. However, there is an extreme paucity of work that examines exactly what happens in firms when they adopt such innovations. Qualitative in its approach, this important and original book breathes fresh air in an area that is often too dominated by quantitative studies of the phenomenon."--Eric Abrahamson, Columbia University" ""Learning by Example tells the fascinating story of the benchmarking initiative at one of the world's largest banks. The author's access to bank employees and bank records is unparalleled. Based on rigorous research, this book shows that status and the experiences of current workers in other firms shape what programs get copied. It will revolutionize thinking about organizational learning and innovation."