Training library staff and volunteers to provide extraordinary customer service
by Julie Todaro, Mark L. Smith
In-service trainingPublic services (Libraries)Library employeesCustomer servicesLibrary personnel managementBibliothequesPersonnelFormation en cours d'emploi
A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.
Writing a summary for young readers…
For young readers
Book data: Open Library