Flawless consulting

For fifteen years, internal and external consultants have relied on Peter Block's landmark bestseller, Flawless Consulting, to learn how to deal effectively with clients, peers, and others. Using illustrative examples, case studies, and exercises, the author -- one of the most important in his field -- offers you his legendary warmth and insight. This much-awaited edition is for you, even if you don't think of yourself as a "consultant." - Jacket flap.