Service operation
by David Cannon, David Wheeldon
Computer industryCustomer servicesManagementElectronic office machine industryTechnologie de l'informationService à la clientèleGestion de la qualitéRéseaux informatiques
This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.
Writing a summary for young readers…
For young readers
Book data: Open Library