Customer relationship management

In today's impersonal, arms-length marketplace, customer loyalty is rapidly becoming a thing of the past. Customer Relationship Management brings it back to the foreground, providing easy-to-apply solutions and strategies for establishing meaningful bonds with your customers and turning them into reliable, lifelong partners. This latest addition to McGraw-Hill's successful Briefcase Books series provides you with:Practical advice for choosing and implementing a CRM strategy A review of database tools for capturing­­and managing­­valuable customer information Proven techniques for translating an effective CRM strategy to the e-commerce environment Even as markets change, effective customer relationship management remains a question of knowing your customers, understanding their wants and needs, and establishing long-term, mutually beneficial relationships. Let Customer Relationship Management supply you with easy-to-apply solutions to your everyday CRM questions, and show you how to design a CRM approach that is responsive, flexible, and personalized to each customer.Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars