Reengineering health care

"Organizations are being urged to experiment with new forms and processes. Business Process Reengineering is one example of a 'process perspective' that is attracting considerable interest among organization theorists and practitioners. This in-depth account of reengineering within a major National Health Service hospital is an important contribution to a limited stock of empirical work on the development of new organizational forms and processes, especially in professionalized, public service settings." "The book combines data gathered through an intensive, comparative case study method with strategic choice and neo-institutional theories to analyze the changing context of public organizations, the importation of models for organizing between private and public sector settings, and the dynamics of organizational transformation. Study findings highlight strengths and limitations of corporate change programmes, enablers and impediments to horizontal forms of organization, and contradictions between 'process' and 'functional' organizing logics within the New Public Management." "Reengineering Health Care is essential reading for those involved in the practice and research of organiza